Privacy Policy

Bedford Plumbing & Heating, Inc. ("we," "us," "our") is a plumbing and heating company based in Bedford Hills, Westchester County, NY. This policy covers bedfordplumbingandheating.com and the calls and text messages we exchange with customers.

We collect only what you give us when you request service or contact us:

• Your name and phone number
• Any notes you add about the plumbing or heating problem
• The page or service you were viewing when you sent the request
• Whether you agreed to receive text messages from us

Like most websites, our hosting provider may automatically log basic technical data such as your IP address, browser type and the pages you visit. We do not sell this data or use it to identify you.

• To call or text you back about your service request
• To schedule, confirm and follow up on appointments
• To keep a record of the work we do for you
• To answer your questions and provide customer support

If you check the text message consent box on our request form, or otherwise agree to receive texts from us, we may send you text messages about your service request, such as appointment scheduling, reminders and follow-ups. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. You can also call us at (914) 666-8492.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent or trade your personal information. We share it only with service providers that help us run the business (for example, our website host and the customer management and messaging software we use to respond to requests), and only so they can provide that service to us. We may also disclose information if required by law.

We keep your information for as long as we need it to serve you and to keep normal business and tax records, and then delete it.

Our website uses encrypted (HTTPS) connections, and access to customer information is limited to the people who need it to do the work. No system is perfectly secure, but we take reasonable steps to protect your information.

You can ask us to see, correct or delete the information we hold about you, or to stop contacting you, by calling (914) 666-8492. To stop text messages, reply STOP to any message.

Our services are for homeowners and adults. We do not knowingly collect information from children under 13.

If we change this policy, we will post the new version on this page with a new "last updated" date.

Questions about this policy? Call Bedford Plumbing & Heating, Inc. at (914) 666-8492.